Refund policy

Last updated October 27, 2026

You pay once for a pack of credits. Here's what happens when something goes wrong.

Failed or refused videos

If a video can't be made (the AI model fails or refuses it), its credits go back to your account automatically. You don't need to ask. If it's made but clearly broken, see broken results below.

Unused packs

If you haven't used any credits from a pack, email us within 14 days of buying it and we refund the full price to your original payment method.

Broken results

If a finished video is clearly broken (the wrong face, a frozen or garbled shot, missing audio), email us within 7 days with the video link. We return the credits or refund that video.

A likeness that's close but not exact isn't a broken result: the AI model aims for a strong likeness, not a copy, and we say so before you pay. The video follows your photos, so results caused by the photo itself (no clear face, several people in one photo, a cartoon or a screenshot) aren't broken results either.

How to ask

Email support@somebodythatiusedtoknowai.com from the address on your account. Card refunds usually show up in 5 to 10 business days. Please email us before opening a chargeback; it's faster for you.

Somebody That I Used To Know AI has no subscription, so there's nothing to cancel.

Questions? Email support@somebodythatiusedtoknowai.com.